Thursday, 10 July 2014

Are You Communicating with your Staff?

On a scale of 1-10, how well do you communicate with your team?
Do you communicate in a directive way, i.e. do you tell them what to do, or do you communicate in a motivational way, by asking them what they think they should do? A motivational leader or manager encourages people to think for themselves. Of course, a directive style does have its place. But if the building was on fire, this is not the time to be coming to a group decision! If you need something done in a particular way and you have an urgent deadline to meet then you need to get this across. There are ways to ask to bring your team onside, making sure they understand what needs doing and why.

What is your communication style?

Thursday, 3 July 2014

How to work from home and stay motivated


The number of people working from home in Britain is continually rising. According to The Office for National Statistics over 3 million people now work from home and this figure has grown from just 2 million in the last few years alone.

Although the benefits of working from home may seem obvious, the challenge can be in keeping up the inspiration and work ethic throughout each day.  This article is to share some simple tips on how you can work from home and stay motivated.

How to stay proactive whilst working from home

Thursday, 19 June 2014

Improving your sales results with great customer service


Sales people have a reputation as being pushy and unlikeable.

Considering that in general ‘people buy from people they like’, it makes us question whether B2B (business to business) and B2C (business to consumer) companies are giving sales people the right skills for the current customer.

The answer: not always.

In this article, we will look at a different approach that focuses on improving your sales results with great customer service, rather than so much through sales techniques. 




Thursday, 5 June 2014

Top Ways to Boost your Emotional Intelligence

Emotional intelligence can sometimes be perceived as fluffy and even a little subjective. 

Fortunately, with more research being done every day on emotional intelligence (or EQ), we are now starting to realise that boosting our EQ can be a sure way to also increase your motivation and work ethic resulting in promotions, increased revenue and a happy workforce.

This article, ‘Top Ways to Boost your Emotional Intelligence’ will share some simple ways you can boost your EQ in a short time and you need nothing other than an open mind and a decision to try each exercise.

Thursday, 8 May 2014

Be more than good at what you do – be the best

We all have influences around us and different patterns of behaviour which shape us as a person, and how we control these can affect our success. Our personal development depends on our attitude and commitment to meeting our goals.  In this article we are going to explore this further, and look at what steps we can take to be the best.




Tuesday, 18 March 2014

What challenges do Internal Communication professionals face in 2014?

A recent study, State of the Sector, by Gatehouse asked Internal Communication professionals what their priorities were in 2014.
"The four top answers were similar to 2013: improving electronic channels (61%), leadership communication (61%), developing/refreshing an IC strategy (60%), and improving communication planning (52%). Enhancing line manager communication, building the IC team / capability and restructuring the IC function appear to have lost ground over the past 12 months."
Clearly more progress needs to be made in 2014 in areas such as improving electronic communication channels, leadership communication, developing an Internal Communication strategy, and improving communication planning.  But how do you develop your Internal Communication strategy?  Or how to you improve your electronic communication channels?

Capita Learning and Development offers a Diploma and Masters degree in Internal Communication accredited by Kingston University, designed to help Internal Communication professionals face these challenges. The Diploma and Masters programmes equip students with a depth of knowledge about communication, people and organisations, providing the knowledge and gravitas to operate at a senior level.

Internal Communication blog - Rachel Miller
Click to watch video

Meet Rachel Miller, an Internal Communications Diploma attendee, and Director of All Things IC. Rachel tells us more about what she learned on the course,  the advantages of taking an Internal Communication qualification and how it helped her start her own Internal Communication consultancy.

Wednesday, 5 March 2014

How to face challenges at work and beyond

We have all experienced a number of challenges in our professional lives, some of which you may have handled exceptionally well, others you may have wished you ‘knew then what you know now.’ However, all in all wherever you are in the world and whichever stage you are at in your career, challenges are an everyday part of the corporate world. Today’s blog post sets out to create a sense of awareness and how you can let challenges be your biggest strength, not your worst enemy. 

The ideas in this article relate to people, circumstances, sales and even transcend to our personal lives – there is no right or wrong situation for using this advice, just take what you feel is right for you.
Face challenges at home and work
Face challenges at home and work

Challenges are not going away – ever

A great place to start is by understanding that challenges are not going to go away. It it true that the individual challenges we face will eventually subside, especially if you work to overcome them, but challenges as a whole are here to stay.

When we take time out to appreciate that there is no finish line and when you complete one challenge another will soon come along, only then can you choose to ask the question that very few people actually ask themselves:

“How good am I at facing and finding solutions to challenges?”

Then you can follow up by asking:

“How do I become even better at facing and overcoming challenges?”

By asking the above two questions you are actually accessing the resourceful part of your brain and empowering yourself to come up with better ways to deal with a whole host of challenges you may come across. 

The problem is not the problem, but the way you think about it

Unfortunately, many people instead of asking resourceful questions when faced with a real challenge ask; ‘why this challenge/problem is happening to them,’ and if you really dwell on this ‘why’ question it will do the opposite of accessing the resourceful part of your brain and can keep you stuck in the same problem for much longer.

It is really important to remember that ‘no challenge or problem ever has any emotion,’ it’s you who adds that part.  Should you feel bad about challenges or problems then the chances are the challenge will feel more like a major problem.  However, should you choose a feeling of inspiration and confidence, this could in fact turn the challenge into your biggest strength!

Pain is a far greater motivation than pleasure

Understandably, it is not always easy to immediately feel good about a challenge you have to face in the workplace or to switch on your resourceful state of mind.  Yet, consider that pain is a far greater motivation than pleasure, especially if we channel that motivation in the right direction.  Think about this for a moment: have you ever said to somebody that if they just focused their energy on what’s good in their life instead of putting so much into what’s bad they could in fact be very successful?  It’s exactly the same when it comes to your individual challenges too.  Next time you are faced with a challenge that makes you feel a little ‘ouch, this hurts,’ remember to ask yourself how you can turn that ‘ouch,’ into inspiration and action.

Written by Pete Scott, a learning consultant at Capita Learning & Development.