Thursday, 19 June 2014

Improving your sales results with great customer service

Sales people have a reputation as being pushy and unlikeable.

Considering that in general ‘people buy from people they like’, it makes us question whether B2B (business to business) and B2C (business to consumer) companies are giving sales people the right skills for the current customer.

The answer: not always.

In this article, we will look at a different approach that focuses on improving your sales results with great customer service, rather than so much through sales techniques. 

Thursday, 5 June 2014

Top Ways to Boost your Emotional Intelligence

Emotional intelligence can sometimes be perceived as fluffy and even a little subjective. 

Fortunately, with more research being done every day on emotional intelligence (or EQ), we are now starting to realise that boosting our EQ can be a sure way to also increase your motivation and work ethic resulting in promotions, increased revenue and a happy workforce.

This article, ‘Top Ways to Boost your Emotional Intelligence’ will share some simple ways you can boost your EQ in a short time and you need nothing other than an open mind and a decision to try each exercise.